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Coach Brian’s Breakdown: Why Dealers Win and Lose

Our Performance Managers have seen it all. In this interview between Brian Quattlander and Alicia Von Bokel, they break down the most common behaviors of dealers who win vs. lose.

Coach Brian reviews dealership CRMs every single day, and in this video, he shares insights into the processes and practices of top-performing dealers vs. the bad habits of dealers who struggle.

Level up your team’s lead‑handling strategy for 2026.

Our Performance Managers work directly with dealership teams to:

  • Strengthen internet lead follow‑up and response quality
  • Improve appointment set and show performance
  • Deliver faster, clearer customer communication
  • Build confidence, consistency, and accountability across the sales process

See how your team measures up and uncover opportunities to win more deals.
Visit Maritz.com/Train to request your complimentary lead‑handling review and start improving your conversion performance this month.