Global Code of Conduct
Living the Code – Every Day
A Message from Steve Maritz | Chairman & CEO
At Maritz we know good ethics is good business and that honesty and integrity are non-negotiable. Our business relies on you to make good choices and uphold our values.
The Global Code of Conduct outlines what it means to be a Maritz employee and what Maritz considers ethical business . It is a resource for all of us to understand and adhere to our high ethical standards and build and maintain professional relationships with each other, our clients and our suppliers.
Thank you for living the Code, keeping the highest ethical standards top of mind each day and continuing your commitment to Maritz.
A Message from Steve Gallant | General Counsel & Ethics Officer
The Maritz Global Code of Conduct describes how we conduct business in an ethical and responsible manner at Maritz . It applies to all employees regardless of your business, position or geographical location. Understand that living the Code protects you and the company from legal and reputational issues.
To keep it simple, the Code is organized around three basic principles:
- Treat Others with Respect
- Act Responsibly
- Play Fair
Use this document as an everyday reminder to keep our ethical standards top of mind and remember to speak up if you find yourself in a situation that raises questions for you. At Maritz we want to create a culture where you’re never afraid to come forward to talk about issues that may arise—whether they be ethical or business in nature.
Thank you for doing your part and living the Code — every day.
You Are Maritz
As a member of the Maritz team, you embody our brand and reputation. This Code of Conduct will serve as your guide to what it means to be a part of Maritz and the ethical manner in which you are expected to conduct business every day — fairly, openly, objectively and free of hidden personal gains. Your commitment to “Live the Code” is critical to the success of our business. By making good choices, you uphold the name of Maritz and our strong reputation while protecting us – and yourself – from legal and ethical liabilities.
At Maritz, we bring experiences to life, inspiring people to be their best selves and achieve the extraordinary.
Work hard. Have fun. Get the job done.
We passionately serve our clients’ best interests.
We respect people and help them reach their full potential.
We take on tough challenges and never give up.
We foster a spirit of joy and good cheer in everything we do.
We set the bar high and accomplish our goals.
We rally together to get the job done.
The Maritz brand is at the heart of everything we do. It guides the way we represent ourselves in each and every interaction and experience. When we all share a common understanding of our brand values, it strengthens and unifies us as a company. Whenever you are representing Maritz — in real life, online or in social media — you have a responsibility to conduct yourself with the utmost professionalism and respect.
Therefore, you should never:
- Speak on behalf of Maritz, unless officially authorized to do so, especially if you are expressing personal opinions.
- Disclose information that is proprietary or confidential to Maritz or our clients without proper authorization.
- Identify yourself as a Maritz employee — in any online or public forum – unless you are prepared to take full responsibility to ensure your comments do not violate the Code.
Dedicated to empowering people to reach their full potential and ensuring a bright future for generations to come, Maritz strives to positively impact the communities in which we live and work. Because of our focus on the development of people, we choose to align our corporate giving programs with philanthropic partners that deliver educational programs.
Maritz people personally support our partner organizations through community service, leveraging their personal talents and professional skill sets to help our partners achieve their goals.
Maritz is also committed to sustainability and green efforts. This includes a strong emphasis on recycling, the use of electronic business communications where possible, and many campus-specific initiatives at our headquarters location in Fenton, MO.
We believe that doing business ethically goes beyond the letter of the law to encompass the full scope of what it means to be part of the Maritz organization.
The basic principles of Living the Code are:
- Treat Others with Respect
- Act Responsibly
- Play Fair
As a Maritz employee, you are responsible for living the Code and reporting any violations. This includes educating yourself about all policies that are outlined in this Code as well as the laws and regulations of different countries and organizations. To help you better understand the policies you are responsible for knowing as they relate to the Code, we have provided a Policies Appendix at the end of this document. Please note that violations may result in disciplinary actions, with penalties that can culminate in demotion, financial loss or even termination.
Please keep your eyes open and report any situation you come across that raises questions. The earlier we learn of potential ethical or legal issues, the more quickly we can respond and prevent or diminish any potential consequences. At Maritz we want to create a culture where you’re never afraid to come forward to talk about issues that may arise — whether they be ethical or business in nature. When in doubt, ask!
When people are at their best, our business performs its best.
- Treat Others with Respect
When people are at their best, our business performs its best. Always remember the golden rule, and treat others how you want to be treated.
We Do Not Tolerate Harassment and Discrimination
As a people-focused organization, Maritz’ success depends on our ability to maintain healthy and collaborative professional relationships at all levels. Caring for each other and our business contacts is essential to our culture. Keep the Code alive and speak up if you witness discrimination or harassment in any form, including but not limited to:
- Genetic information
- Marital status
- Military status
- Sexual harassment
- Race and ethnicity
- Sexual orientation
- Gender identity
Sexual harassment can occur in many different forms. It includes behavior that fosters an intimidating, offensive, or hostile work environment, including but not limited to:
- Abuse, insults, or ridicule
- Blocking of normal movement
- Portraying harassers as victims or victims as complainers
- Dismissive attitudes or comments about anti-harassment policies
- Displaying of inappropriate pictures or other material
- Inappropriate language, remarks, gestures or physical contact
- Sexual, racial or other offensive jokes, slurs, comments (explicitly or by innuendo), emails, texts or verbal or non-verbal threats
- Inappropriate behavior on social media, i.e. Facebook, Twitter, Snapchat, Linkedin, etc.
We Maintain a Safe and Healthy Workplace
While Maritz seeks to always provide a safe and healthy work environment for our employees, visitors and suppliers, it takes effort from all of us to ensure we are safe while at work.
- Maritz people and visitors should always display required security credentials and should not allow others to enter Maritz without displaying proper credentials.
- Maritz people should not use, possess or be under the influence of alcohol, drugs, medications or any other substance that could interfere with Maritz business.
If unsafe conditions arise, promptly notify management.
- Act Responsibly
As Maritz employees, we take our responsibilities seriously. These include protecting proprietary and sensitive information, following good records management practices and reporting all financial information accurately.
We Manage and Protect Information Resources Prudently
In recent years, individuals, companies and governments have grown increasingly concerned about the privacy and security of information resources and personally identifiable information (PII). As a Maritz employee, it is your responsibility to protect these assets and handle all records properly.
PII, a particular concern, includes social security numbers, credit card numbers, or financial and health information from co-workers, clients, business partners and others. This particular type of information is protected by state, federal, national and international laws and may not be disclosed without proper authorization. We collect PII only by responsible and lawful means and only for legitimate business purposes.
You should never send either personal or professional credit card information (or other Maritz sensitive information) unencrypted in an email. Our Information Security Data/Records Handling and Disposal Security Practice mandates encryption be used for electronically storing and transmitting sensitive information.
We adhere to our compliance obligations and ensure the protection of PII by:
- Securing the information of current and former employees, job applicants, partners and clients.
- Accessing and using PII solely for proper business purposes and only if there is a legitimate need.
- Immediately contacting the privacy officer if you receive an inquiry or complaint about the way Maritz handles PII.
Note that while using company property and information assets, such property is subject to monitoring, and you should have no expectations of privacy.
Be sure to immediately report any suspected breach of information security to the Corporate Risk and Information Security office.
We Handle Our Records Properly
How we handle our business records is fundamental to protecting the assets of our company and our clients in the event of litigation, investigations and audits. Our Enterprise Records Management (ERM) policies ensure the following four records requirements are met. We:
- Keep records long enough to meet legal, regulatory and business requirements.
- Can systematically locate and provide records when needed.
- Protect records as appropriate.
- Dispose of records as soon as they have fulfilled their purpose.
We Report Financial Information Accurately
Honesty is an integral part of how we Live the Code. We are dedicated to meeting our client commitments including all contractual obligations. To ensure transparency, our books, records and all supporting documents must accurately and fairly reflect all of the company’s assets and liabilities and the true nature of all our transactions. Also, we never approve any payments on behalf of the company for any illegal or unethical purposes or make payments that benefit a payee in any other way than originally intended in the payment-related records.
Business expenses incurred must be submitted accurately and in a timely manner. All company invoices to clients must accurately reflect all furnished goods and services, as well as their price. If a client is eligible for a refund, it should be made directly to the client either through a Maritz-issued check or bank transfer, or, if appropriate and contractually permitted, by reducing the amount the client owes us.
Honesty is an integral part of how we Live the Code.
- Play Fair
Maritz is known in the community as a good corporate citizen. This reputation has been built on hundreds of years of commitment to playing fair and protecting our relationships.
We Cooperate with Audits and Investigations
Maritz will promptly investigate any reports of misconduct. As a Maritz employee, you are required to cooperate fully and truthfully with designated audit and investigation teams. Never mislead an investigator and never alter or destroy documents or records related to an audit or investigation. Always be upfront and candid.
We Comply with Antitrust Laws
Antitrust laws promote fair competition for the benefit of consumers. Keep in mind these antitrust “don’ts” if you work with Maritz competitors or suppliers:
- Don’t discuss prices or agree to limit or increase supply with competitors.
- Don’t agree to allocate clients, markets or territories with competitors.
- Don’t think “what happens overseas stays overseas.” Note the federal antitrust and bribery laws apply to activities carried out in overseas markets if they affect United States commerce.
We Are Honest in Our Marketing and Sales Activities
We should never make false or illegal claims about our own or our competitors’ offerings.
We also never engage in bribery, which includes offering, promising, giving, asking or accepting any form of advantage. We communicate this zero-tolerance approach to all suppliers, contractors and business partners at the start of our business relationship with them and as appropriate afterward.
Improper actions with respect to foreign officials, political parties or persons are prohibited under anti-corruption laws such as the Foreign Corrupt Practices Act (FCPA) and the UK Bribery Act of 2010, which imposes potential fines and imprisonment for violations.
Maritz will promptly investigate any reports of misconduct.
We Avoid Conflicts of Interest
When conducting business on behalf of Maritz, avoid conflicts of interest. As a Maritz employee, you are required to fully disclose any conflict or relationship you feel may compromise, or appear to compromise, your ability to objectively perform your work.
We Use Good Judgment When It Comes to Gifts and Favors
Maritz recognizes it is common practice in the normal course of business to exchange courtesy gifts of minimal value while working with outside parties. We trust you to select suppliers objectively on the basis of price, quality and reliability of their products and services.
These courtesies are permitted as long are they are presented without the intention to improperly influence judgment, or obligate Maritz or yourself in any way. You may never offer or accept gifts of cash or a cash equivalent.
There may be exceptions, but rule of thumb is not to grant a gift or favor if it:
- Potentially violates our clients’ standards for accepting gifts and favors.
- Creates a conflict of interest between our business partner and their employee.
- Improperly influences the judgment of our business partner’s employee in relation to the business.
We also expect our suppliers and other business partners to refrain from activities that could create a conflict between the personal interests of our people and their loyalty to Maritz. To avoid such conflicts of interest, you should not accept any significant contributions, hospitality, prizes, gifts or favors from our suppliers or partners unless they have been approved by management.
Report Your Concerns
If you ever have concerns about a situation that you feel could be in violation of the Code, please report it immediately. We take all concerns about misconduct seriously, and therefore respond appropriately. Maritz will not retaliate against you in connection with any issue or concern that was raised in good faith and results in an audit or investigation. Retaliation in any form will not be tolerated and those found to have engaged in retaliation will face disciplinary actions up to and including possible termination.
Maritz will not retaliate against you.
Where to Get Help
Usually your manager will serve as your first point of contact, but if you are unable or feel uncomfortable talking to your manager, contact Maritz Ethics Officer Steve Gallant, another member of the Maritz management team, or place a call to the Maritz Ethics Hotline, our confidential third-party service available 24/7, at 877.516.3386, or use the new web intake at maritz.ethicspoint.com.