Discover the three major gaps that cause dealers to lose customers, as well as the principles your stores must implement to avoid such mistakes in the future.
A study of 1,000+ U.S. car dealerships reveals three key reasons for lost sales and poor customer experience: slow or incomplete lead responses, underused CRM tools (especially texting and video), and lack of staff accountability. Learn practical steps to fix these gaps and boost customer satisfaction.
What You’ll Learn:
- The top mistakes costing dealers sales
- How CRM features like texting and video drive conversions
- Simple ways to improve team follow-up and accountability
