The Situation
When the CrowdStrike outage hit, we needed to act fast to protect our systems and with thousands of guests relying on us, keep our client events running smoothly.
Solution
Our teams jumped into action with a clear plan:
- Deployed early responders across all tech teams companywide.
- Focused first on high-priority systems to ensure critical operations stayed online.
- Assessed how many servers were impacted and where they were located.
- Quickly alerted IT teams, who began collaborating on fixes within seconds.
- Restored monitoring and alert tools within an hour to detect issues on affected Windows servers.
- With no automated fix, each server was resolved manually.
- Kept communication flowing between tech teams and business stakeholders.
- Monitored the global situation and shared resolution steps as they became available.
- Worked around the clock to minimize impact and continue to keep systems secure.
- Worked around the clock to minimize impact and keep systems secure.
Results
Impact by the Numbers
Thanks to fast action, clear communication and a hands-on approach, we kept disruptions to a minimum. Our clients and their guests stayed safe, supported and confident in our ability to respond quickly and effectively.
